{"product_id":"9781529309386","title":"Whale Done!: The Power of Positive Relationships by Ken Blanchard","description":"What do your colleagues, spouse and kids have in common with a five-ton killer whale? This work explains that both whales and people perform better when you accentuate the positive. It shows how using the techniques of animal trainers - specifically those responsible for the killer whales of SeaWorld - can supercharge your effectiveness at work and at home. It explains the difference between 'GOTcha' (catching people doing things wrong) and 'Whale Done!' (catching people doing things right).   A management classic from the author of the multi-million-copy bestseller THE ONE MINUTE MANAGER.;  144 pages; Published: 10\/01\/2019\u003cdiv class=\"goodreadr\" data-isbn=\"9781529309386\"\u003e\u003c\/div\u003e","brand":"John Murray Press","offers":[{"title":"Default Title","offer_id":56457134145918,"sku":"9781529309386","price":19.89,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0913\/1298\/0350\/files\/9781529309386.jpg?v=1761333695","url":"https:\/\/it-book.co.uk\/products\/9781529309386","provider":"IT-Book","version":"1.0","type":"link"}