{"product_id":"9780006530695","title":"Raving Fans! by Kenneth Blanchard","description":"With a new foreword by Ken Blanchard          A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.             Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.             Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad.             Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.;  128 pages; Published: 01\/04\/2010\u003cdiv class=\"goodreadr\" data-isbn=\"9780006530695\"\u003e\u003c\/div\u003e","brand":"HarperCollins Publishers","offers":[{"title":"Default Title","offer_id":56456984592766,"sku":"9780006530695","price":19.89,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0913\/1298\/0350\/files\/9780006530695.jpg?v=1761330208","url":"https:\/\/it-book.co.uk\/products\/9780006530695","provider":"IT-Book","version":"1.0","type":"link"}